Our Promise

 

✔ 100% SECURE PAYMENTS

  • Credit card information is always encrypted during transfer over networks. Both PayPal and our credit card payment provider are safe to use. We use encrypted SSL security to ensure your credit card information is 100% protected.

✔ 14-DAY RETURN / EXCHANGE AFTER DELIVERY

  • We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free, ironclad 14-day return/exchange guarantee. No hassle returns within 14 days after receiving your order for store credit because we stand by our high-quality products.

✔ BEST PRICE / QUALITY GUARANTEE

  • We ensure the best quality-price ratio by offering a wide range of hypebeast and designer dog clothes, collars, harnesses, leashes, backpacks, beds, toys, and many more accessories. As dog lovers ourselves, we only offer products that we believe bring joy to everyday life.

✔ CUSTOMER SUPPORT

  • We are continuously striving to improve your satisfaction. That’s why we have an online personal assistant available Mo-Fri: 10:00 AM – 6:00 PM. Our customer service is available through email, Live Chat at the bottom of the website, Instagram DirectFacebook Messenger, or WhatsApp. If our agents are offline, please leave a message, and we will get back to you within 24 hours.

✔ TRACKED SHIPPING

  • We provide tracking numbers with every order. As soon as your order gets shipped out, you receive the shipping confirmation email with the tracking number. To track your order, please wait up to 2 business days after processing for the carrier to update the shipping status. You can track your shipments here: TRACK ORDER

✔ INSURED SHIPPING

  • All of our orders are sent with insured shipping and handling. Insurance for the standard shipping option parcels comes for 90 days since the shipment has been registered by the carrier.

✔ FREE SHIPPING WORLDWIDE FOR ORDERS OVER $75.00 USD

  • Our promise is that you receive free standard shipping for all orders over $75. Estimated shipping times are stated HERE. We also offer Express shipping options, such as DHL Express, FedEx, and others (Delivery 5-9 business days).
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